Cancellation and Refund Policy

Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us (JAI ADITYA ENTERPRISES operating as MMV Herbals and Food Products) to purchase the product and/or service.

Cancellations

After this point, the User may cancel the Transaction unless it has been specifically prohibited on the Platform. In such cases, the cancellation will be subject to the specific terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests, and we may ask for additional details before approving any requests.

Returns and Refunds

Once you have received the product and/or service, the only event where you can request a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform.

Any request for a refund must be submitted within 3 (three) days from the date of the Transaction, or such number of days prescribed on the Platform, which shall in no event be less than three days.

How to Request a Refund

A User may submit a claim for a refund for a purchase made by contacting us directly and providing a clear and specific reason for the refund request. This includes noting the exact terms that have been violated, along with any photographic proof of the product, if required.

To raise a refund or cancellation request, please reach out to us at:

• Email: mmvherbalsandfoodproducts@gmail.com

• Phone: +91 7338989703

Whether a refund will be provided will be determined solely by us, and we may ask for additional details before approving any requests.